Veronica Maxam

Chief of Staff

San Francisco Bay Area · 1 connection

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About

With over 15 years of experience in customer experience and success leadership, I specialize in building and scaling high-performing teams that drive exceptional customer outcomes and business growth. My expertise lies in developing data-driven strategies, implementing cutting-edge customer success technologies, and fostering strong stakeholder relationships. I have a proven track record of increasing net revenue retention, improving customer satisfaction, and leading successful digital transformation initiatives in high-growth tech startups.

Experience

Chief of StaffLaunch by NTT DATA
Aug 2025

AdvisorMOONNOX
Jul 2025

MemberChief
Jan 2023

Vice President, Customer Experience & SuccessSoul Machines
Feb 2021 to Jan 2024

Director, Customer SuccessWhatfix
Jan 2020 to Jan 2021

Enterprise Customer SuccessSalesforce
Jan 2018 to Jan 2020

Customer Success LeaderAlation
Jan 2016 to Jan 2018

Director, Strategic Customer Care & ExperienceSymphony Talent
Jan 2014 to Jan 2017

Change Management Leader, OwnerThe Maxwell Group
Jan 2013 to Jan 2017

Human Capital ConsultantDeloitte
Apr 2009 to Mar 2013

Education

Northwestern University
Learning and Organizational Change; Psychology