Norman Reinhardt, Ed.D.

About

►► Managed Operations & Teams Delivering $250M+ in Annual Sales for Global Technology Services & Increased Customer Lifetime Value by 50% Through Targeted Upselling & Cross-Selling Techniques ◄◄ Over the last 20+ years I have honed my strategic business acumen and extensive knowledge of business development via executive leadership within the high-growth technology sector. Whether growing a startup to financial and industry success or expanding an established company, I transform processes and technologies to deliver operational excellence, complete customer satisfaction, and peak performance. Exceptional at managing multi-million-dollar budgets and leveraging data-driven insights to achieve strategic goals, I optimize the customer lifetime value by crafting a transformative customer experience that drives both retention and revenue growth. My gift is for integrating customer success into the corporate strategy, creating scalable operations that expand market share while serving the customers. 📷 EXECUTIVE SNAPSHOT: 📌 CAREER SCOPE: 150 Direct & 100 Indirect Reports | Budgets up to $125M | Revenue Performance: $90M Total Bookings in 1 Year | Customer Lifetime Value Enhancements: 75.0

Experience

Education