Joe Garretson

Senior Program Director

Hackettstown, New Jersey, United States · 1 connection

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About

Expert in the design, management and continuous improvement of global Customer Experience teams, Contact Center Operations and BPO Vendor Management. Metrics-driven leader, with a laser focus on building successful teams and driving profitable operations. Inherent ability to define and deliver on the ultimate customer and employee experience. SKILLS: Digital Transformation Strong Global Leadership Operations Management Process Improvement Data Analytics Strategic Planning Recruiting and Hiring Customer Experience Budgeting and Forecasting Change Management Contract Management Client Account Management Training and Mentoring Project Management BPO Management

Experience

Senior Program DirectorMaximus
Jan 2025

Vice President Customer Service CenterAbra Health Group
Dec 2022 to May 2024

Vice President Global Customer SupporttheScore
Apr 2021 to May 2022

Senior Director Global Customer Service CenterSchweiger
Aug 2019 to Aug 2021

Director Patient Support CenterSchweiger
Aug 2018 to Aug 2019

Vice President Call Center Operations and Client ServicesPublicis Health
May 2017 to Aug 2018

Lead Consultant - Contact Center OperationsHummingbird Healthcare
Feb 2025 to Sep 2025

Senior Director Customer Support CenterMount Sinai Health System
Jul 2015 to May 2017

Senior Director Account Management & Technical Support Contact CentersTelerx (now C3i Solutions)
Aug 2014 to Jul 2015

Director of Account ManagementTelerx (now C3i Solutions)
Jun 2012 to Aug 2014

Program Director - NY EZ-Pass Contact Center (CWA Union)Xerox
Aug 2008 to Jun 2012

Director Customer SupportPfizer
Aug 2006 to Aug 2008

Senior Manager Sales OperationsPfizer
Jan 2003 to Aug 2006

Education

William Paterson University of New Jersey
Bachelor’s Degree Psychlogy