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Janaki Kumar

Managing Director, Chief Design Officer, Global Banking

Palo Alto, California, United States · 1 connection

JPMorgan Chase & Co.

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About

Janaki is a thought-leader in design-led innovation in the enterprise. She is committed to delivering award-winning products and services that help businesses transform the way they work. She is a proven leader in building, coaching and inspiring high performance design teams, leveraging design-thinking, customer empathy, and co-innovation. Janaki was named a Women of Influence by the Silicon Valley Business Journal in 2016. She is an active writer and speaker on Innovation and design. She is the co-author of Gamification at Work – Designing Engaging Business Software. She was a speaker at a TEDx conference in 2014. She is a co-instructor at Stanford’s Graduate School Business LEAD course on Customer Experience Design: A Neuroscience Perspective. She has guest-lectured at Stanford d.school, Carnegie Mellon University and San Jose State University. She is the inventor on over 20 patents. She has a Masters in Information Systems from Boston University, and attended the Executive Leadership Program at Stanford University.

Experience

Managing Director, Chief Design Officer, Global BankingJPMorganChase
Jun 2018
Founding MemberDesign Executive Council
Sep 2024
Stanford LEAD Co-Instructor: Customer Experience Design, a Neuroscience perspectiveStanford University
Aug 2015 to Dec 2022
VP, Design Evangelist, Office of the Chief Design OfficerSAP
Jan 2018 to Jun 2018
VP, Head of Design and Co-Innovation Center, AmericaSAP
Jan 2013 to Jun 2018
Senior Director, User ExperienceSAP
Jul 2010 to Jan 2013
Director, GRC UX Design TeamSAP
Jan 2007 to Jul 2010
Manager, Application Design Palo altoSAP
Dec 2005 to Jan 2007
Principal Interaction Designer, Ux Standards and GuidelinesSAP
May 2005 to Nov 2005
Manager, CRM User ProductivitySAP
Jan 2004 to May 2005
Senior Interaction Designer, my SAP CRMSAP
Jan 2001 to Jan 2004
UI Developer, Electronic Commerce (SRM)SAP
Jan 1998 to Jan 2000
Board of DirectorsPalo Alto Chamber of Commerce & Visitor Center
Nov 2015 to Jun 2018
Senior Interaction Designer, User Experience GroupmyCFO
Jan 2000 to Jan 2001
Senior Software Engineer, Web Development GroupFannie Mae
Jan 1994 to Jan 1998
Programmer AnalystBankBoston
Jan 1991 to Jan 1993

Education

Stanford University Graduate School of Business
Executive Leadership
Boston University
Master of Science - MS, Management Information Systems, General
Madurai Kamaraj University
Masters, Business/Commerce, General
National Institute of Information Technology
Diploma , Computer Systems Analysis