Jack Shapiro

About

I help technology companies transform design from a service organization into a strategic capability. I build and lead high-performing UX teams that help complex technology organizations turn powerful engineering capabilities into intuitive, high-performing products. At the core of my work is a simple principle: defending the needs of the end user in environments where engineering complexity often dominates the conversation. By bringing design to the strategic table, I help organizations ensure that powerful technology becomes something people can use, understand, and trust. Throughout my career I’ve focused on scaling design within engineering-driven organizations—building design systems, governance models, and AI-enabled DesignOps frameworks that allow global product teams to move faster while maintaining clarity, consistency, and strong user focus. - Enterprise-scale systems thinking - UX + technical fluency - AI-native workflow design - Organizational transformation - DesignOps/governance at scale - Hands-on experimentation with AI tooling - Ability to operationalize culture change across thousands of people

Experience

Education