RM

Rachel McIntosh

VP, Voice of Customer | SMBC VoC Best Effort Award Recipient ‘25, SBW Community Builder of the Year ’22

Boston, Massachusetts, United States · 1 connection

Jenius Bank

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About

Performance driven leader with a decade of managerial experience. Skilled at aligning systems with business requirements, policies, and regulatory standards. Passionate about driving data-centric decisions with a proven track record of adaptability. Demonstrates a comprehensive understanding of operational efficiencies, leveraging expertise in customer experience and logistics to drive process improvement. Committed to achieving meaningful results through forward thinking strategies and fostering effective cross functional collaboration.

Experience

VP, Voice of CustomerJenius Bank
Jan 2025

AVP, Voice of CustomerJenius Bank
Jun 2023 to Dec 2024

MemberGlobal Women in VC
Nov 2022

Head of ProgrammingStartup Boston
Nov 2022 to Oct 2023

Founder Track Co-LeadStartup Boston
Jan 2022 to Dec 2022

Community ManagerVenture Lane | Startup Hub
Sep 2021 to Jun 2023

Operations and Logistics SpecialistAmazon
Jan 2021 to Aug 2021

Apprentice General ManagerChipotle Mexican Grill
Aug 2014 to Aug 2020

E-Commerce Data Analyst InternTBJ Gourmet
Feb 2020 to May 2020

Bridal ConsultantAnthropologie Weddings
Feb 2018 to Jul 2019

Customer AssociateAnthropologie
Sep 2017 to Feb 2018

Legal InternBeard Legal Group
Jun 2011 to Aug 2011

Education

Fox School of Business at Temple University
BBA International Business, Marketing - Graduated with Honors

Temple University
BBA International Business Marketing - Graduated with Honors