Andre Pimentel

About

I've spent my career building post-sales organizations from the ground up and scaling them through hypergrowth. At Vividly, I led a 65-person cross-functional team through a 5x revenue increase - building the onboarding, integrations, customer success, support, and professional services functions that made that growth possible. Before that, I did the same at Shop-Ware, BirdEye, and Demandforce (acquired by Intuit). What I actually do: I take post-sales orgs that are held together with duct tape and turn them into retention and expansion engines. That means designing the customer journey, building the team, deploying the right tech stack, and creating the data models that tell you who's healthy, who's at risk, and where the revenue opportunity is. I'm currently VP of Customer Services & Success at HuLoop Automation, leading end-to-end post-sales across an AI-driven work optimization platform - owning CS, Technical Delivery, Professional Services, and PMO. If you're building or scaling a post-sales org in B2B SaaS and need someone who has done it multiple times across SMB, Mid-Market, and Enterprise - I'm worth a conversation.

Experience

Education