Bree Sindian

About

The Philippine contact center industry that I supported for over 15 years has taught me lessons I might not probably have learned anywhere else. The Customer Service roles I had opened my eyes to things as resolution and delivering it in a way that the interaction is memorable. It is Customer Service that sets one business apart from anyone else. These are the same ideals I taught my trainees when I became a Trainer three years after joining the industry. It is through this opportunity that I learned about Sales. For the years that followed, Customer Service and Sales became integral parts of the accounts I joined focusing not only on over-the-phone conversations but on email and chat platforms, too. I had the opportunity to mold younger minds when I became a Training Manager. Apart from being responsible for the development of multiple trainers, it was also a responsibility to interact with clients, meet their expectations and sustain their trust. This required coordination with various departments, the ability to identify gaps and solutions quickly, accountability and constant communication. I began to gain understanding of how the business is run overall. I realized the more rea

Experience

Education