Rachael Hann
Manager - Customer Success @ Duck Creek Technologies
Greater Kitchener-Cambridge-Waterloo Metropolitan Area · 1 connectionNot on Unlinked · Imported profile. Is this you? Claim it
Is this about you? Request removal
About
If you’re looking for someone who can build executive relationships without sounding like a corporate robot, you’re in the right place. I build relationships, solve problems, and help insurance organizations get real value from technology. As a Customer Success leader in the InsurTech SaaS space, I partner with customers to drive adoption, strategy, and long-term business outcomes. Throughout my career, I’ve managed seven-figure portfolios by building trusted, long-term relationships with stakeholders at every level. Whether I’m leading executive conversations, navigating change, or advocating for customer needs internally, my goal is simple: create partnerships that people actually enjoy being part of. I’m energized by connecting with people, collaborating across teams, and building networks that drive both business results and meaningful relationships. If we connect, I promise our conversation will have fewer buzzwords than this section almost did.
Experience
Jan 2025 to Aug 2026
Feb 2023 to Jan 2025
Aug 2022 to Feb 2023
Sep 2020 to Aug 2022
Aug 2026
Education
Communication and Media Studies
2012 to 2016