Michael Bond
Direct of Customer Success, Aftermarket SaaS
Pittsford, New York, United States · 1 connectionNot on Unlinked · Imported profile. Is this you? Claim it
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About
Known for leveraging a customer-centric approach to drive engagement, deliver exceptional service, and ensure positive customer experiences. Skilled in building and leading high-performing teams, implementing customer success technologies, and collaborating cross-functionally to achieve organizational goals. Stellar communicator; instrumental for team success. Results-driven performer with proficiency in exceeding customer expectations and achieving high satisfaction ratings. Lifelong learner committed to personal development and keeping abreast with industry trends. Passionate about delivering value, reducing churn, and enabling long-term customer success.
Experience
May 2022 to Jun 2025
Nov 2019 to May 2022
Jan 2013 to Oct 2019
Jan 2012 to Jan 2014
Jan 2008 to Jan 2011
Jan 2006 to Jan 2008
Jan 2004 to Jan 2006
Education
Bachelor of Arts (BA), Organizational Leadership
1996 to 2002