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Michael Bond

Direct of Customer Success, Aftermarket SaaS

Pittsford, New York, United States · 1 connection

Shop-Ware

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About

Known for leveraging a customer-centric approach to drive engagement, deliver exceptional service, and ensure positive customer experiences. Skilled in building and leading high-performing teams, implementing customer success technologies, and collaborating cross-functionally to achieve organizational goals. Stellar communicator; instrumental for team success. Results-driven performer with proficiency in exceeding customer expectations and achieving high satisfaction ratings. Lifelong learner committed to personal development and keeping abreast with industry trends. Passionate about delivering value, reducing churn, and enabling long-term customer success.

Experience

Manager, Customer SuccessShop-Ware Basic company page — company details not listed yet
May 2022 to Jun 2025
Sr. Customer Success SpecialistShop-Ware Basic company page — company details not listed yet
Nov 2019 to May 2022
Technology Sales ConsultantQumulous Basic company page — company details not listed yet
Jan 2013 to Oct 2019
Team Lead Sr. Account Executive Inside Sales - SAASSinch Engage Basic company page — company details not listed yet
Jan 2012 to Jan 2014

Education

Purdue University
Bachelor of Arts (BA), Organizational Leadership
1996 to 2002