JJ

Joseph Jun

Customer Success Professional | Account Management & Client Relations | Remote-Focused

Los Angeles Metropolitan Area · 1 connection

LegalZoom

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About

I've spent the last 15 years building and managing client relationships — from VIP accounts at LegalZoom to corporate purchasing partnerships at Grainger — with a focus on training teams, improving processes, and driving measurable results along the way. I love the parts of the job that involve untangling a problem for a customer and making the experience easier than they expected. More recently, I completed an intensive software engineering program and built a working CRM application, which gave me a much deeper appreciation for how product and engineering teams think — something I bring into how I support customers today. I'm looking for a remote Customer Success role where relationship-building and problem-solving make a real difference for the people I work with.

Experience

Quality Assurance Compliance ManagerLegalZoom Basic company page — company details not listed yet
Jan 2015 to May 2017
Independent FacilitatorNew York Life Insurance Company
Mar 2020 to Jun 2026
Financial Services RepresentativeNew York Life Insurance Company
Aug 2007 to Jan 2009

Education

Eastern Illinois University
Bachelor of Arts - BA History
2002 to 2005
Hack Reactor
Advanced Computer Software Engineering Immersive
2018 to 2018