YA

Yoni Alkan

Product Management - it’s all about communication between people and technology

San Francisco Bay Area · 1 connection

BetterHelp

Not on Unlinked · Imported profile. Is this you? Claim it

About

It's all about how we interact as humans; between ourselves and between us and computers. If you're looking for these traits, I'm the person for you: - Data Analyst: over 20 years of expert level spreadsheet experience (including pivot tables and Google Apps Script). Intermediate SQL level. Basic Python via DataCamp courses. - Education/Instructing: I have years of experience teaching a diverse array of technological and non-technological subjects on all levels. - Communication: Understanding people's issues and either solving them or connecting them with the right person. - Love investigating issues: I enjoy breaking down situations and trying to solve the puzzle of what's going on. - Representative: I build good relationships with people and can speak in front of a crowd. I've always walked a path with one foot in humanities and the other in the world of technology. This gives me a unique point of view and gives a different perspective than most. With experience in QA and customer support, I am a valuable team member that promotes communication and creative problem solving. I'd be delighted to hear about how I can make your product better for everyone! yoni@yonialkan.com

Experience

Product ManagerBetterHelp
Mar 2026
Associate Product ManagerBetterHelp
Jul 2024 to Mar 2026
Senior Product QA ManagerBetterHelp
Dec 2021 to Jul 2024
Customer Success ManagerBetterHelp
Mar 2020 to Dec 2021
Consultant - Customer Support, QA, and Online Entity ManagementIndependent Basic company page — company details not listed yet
Jan 2011 to Jan 2020
VolunteerInternet Archive
Jan 2019 to Jan 2019
Implementation and Training SpecialistO.school Basic company page — company details not listed yet
Jan 2018 to Jan 2018
TeacherJewish Community Center of San Francisco
Jan 2016 to Jan 2018
Technical Support and NOC OperatorSears Israel Basic company page — company details not listed yet
Jan 2012 to Jan 2015
QA Engineer, Tech-Writer & UX DesignerInvoke Basic company page — company details not listed yet
Jan 2008 to Jan 2010

Education

Tel Aviv University
MA, Conflict Resolution and Mediation
2005 to 2007
Ness Business College
Certificate, QA and SAP
2008 to 2008