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Connor Norris

Technical Support Engineering Manager at SpaceXAI

Brooklyn, New York, United States · 1 connection

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About

Tech-savvy problem solver with a passion for transforming customer experiences. Whether building global support teams or creating tools that reduce friction for users, I excel at driving impactful solutions. Skilled at turning customer insights into action, I help shape products and improve processes. Always on the lookout for creative ways to elevate user satisfaction and deliver meaningful results.

Experience

Technical Support Engineering ManagerCursor Basic company page — company details not listed yet
Jan 2026 to Sep 2026
Manager, Technical SupportGraphite Basic company page — company details not listed yet
Jan 2026 to Apr 2026
Founding Technical Support OperationsGraphite Basic company page — company details not listed yet
Jun 2025 to Jan 2026
Senior Delight Specialist (Lead)Superhuman Mail Basic company page — company details not listed yet
Feb 2022 to Nov 2022
Coinbase Pro Support AnalystCoinbase
Feb 2018 to Nov 2018
Technical Support Engineering ManagerSpaceXAI Basic company page — company details not listed yet
Jan 2026

Education

San Francisco State University
Bachelor of Arts - BA Broadcast Electronic Communication Arts
2012 to 2017