Herbert Russell

About

With over six years of hands-on experience in IT support and device repair, I specialize in turning technical chaos into clarity. From managing enterprise-level Microsoft Teams cases to streamlining district-wide tech operations, I bring a calm, methodical approach to troubleshooting, documentation, and user support. Currently at Tek Experts, I provide frontline support for Microsoft Teams, leveraging tools like Copilot, DfM, and M365 Admin Center to deliver fast, effective solutions. Previously, I served as a District Technology Technician for Academy School District 20, where I handled everything from AV systems to PXE deployments—ensuring smooth tech experiences for students and staff alike. I’m passionate about learning and tinkering, whether it’s configuring Entra ID tenants, brewing mead, or building PCs. My work is driven by curiosity, precision, and a deep respect for repair culture. 🛠️ Skills: Windows troubleshooting, Microsoft Entra, Azure Intune, Active Directory, HappyFox, SharePoint, O365 📸 Hobbies: Photography, 3D printing, Dungeons & Dragons, sci-fi, and mead brewing Let’s connect—I’m always open to new ideas, collaborations, and conversations about tech, creativity,

Experience

Education