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Albert Chen

Enterprise CX & Innovation Strategist | Service Design • Product & Business Transformation • HCD | ex-IDEO • Accenture Song

Hong Kong SAR · 1 connection

Value Creative

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About

I am a bilingual multicultural design and product leader with over 15 years of professional experience building and guiding global research and design teams from product to service design. An industry expert in deploying human-centered design including mixed method research and new concept validation in digital transformation projects or new ventures to scale business value and broader social impact. My expertise spans strategic leadership across diverse settings, including corporate boards, consultancies, in-house corporate teams, startups, NGOs and venture capitals.

Experience

Founding PartnerValue Creative Basic company page — company details not listed yet
May 2024
Executive DirectorDTIA - Design Thinking in Action Basic company page — company details not listed yet
Jan 2024
Design and Innovation Principal DirectorAccenture Song Basic company page — company details not listed yet
Nov 2021 to Feb 2024
Venture PartnerOutliers Fund
Sep 2020 to Dec 2022
User Research and Customer Experience ConsultantDory Network Technology Limited Basic company page — company details not listed yet
Nov 2020 to Oct 2021
Head of Experience and Product DesignDory Network Technology Limited Basic company page — company details not listed yet
Sep 2019 to Nov 2020
Senior Director, Business Innovation and TransformationAsiaWorld-Expo Management Limited Basic company page — company details not listed yet
Jun 2017 to Jan 2019
Senior Manager, Client Experience Design, CIBHSBC
Jul 2026
Product Design Lecturer, MentorALPHA Camp Basic company page — company details not listed yet
Feb 2016 to Dec 2018
Special Project LeadKKBOX Inc. Basic company page — company details not listed yet
Jan 2017 to May 2017
CEO, Co-FounderPEBBO Experience Design Consultancy Basic company page — company details not listed yet
Sep 2011 to Dec 2016
Staff Lecturer國立清華大學 Basic company page — company details not listed yet
Feb 2015 to Jun 2015
Marketing Communication Manager APACIDEO
May 2009 to Jul 2011
Business Development and Research CoordinatorIDEO
Nov 2006 to May 2009
Senior TechnologistIDEO
Nov 2004 to Nov 2006

Education

San José State University
B.S Management Information Systems
2004
San José State University
B.S, Management Information Systems